IRWANTO, I. Improving Service Quality in the Customer Journey by Developing Innovations of Information. Jurnal Jaminan Kesehatan Nasional, [S. l.], v. 1, n. 2, p. 152–165, 2021. DOI: 10.53756/jjkn.v1i2.35. Disponível em: https://jurnal-jkn.bpjs-kesehatan.go.id/index.php/jjkn/article/view/35. Acesso em: 26 dec. 2024.