Manajemen SDM dalam Penyelenggaraan Program JKN-KIS: Sebuah Tinjauan Literatur

Syarifuddin Syarifuddin; Chandra Nurcahyo; Andi Afdal

doi:10.53756/jjkn.v1i2.47

Authors

Syarifuddin Syarifuddin
Chandra Nurcahyo BPJS Kesehatan
Andi Afdal BPJS Kesehatan

DOI:

https://doi.org/10.53756/jjkn.v1i2.47

Keywords:

HR Management; JKN-KIS program; strategic

Abstract

The practice of human resource management has developed rapidly. Various figures and experts have explained theories and best practices about HR management in an organization. Employees are no longer considered just a resource that will run out over time. Currently, organizations in various sectors have placed employees as valuable assets that must be managed properly so that they are expected to be able to make an optimal contribution in supporting the achievement of organizational targets. BPJS Kesehatan as the only public legal entity that organizes the National Health Insurance-Indonesian Health Card (JKN-KIS) program is deemed necessary to place the function of HR management as one of the strategic aspects that must be managed optimally. This study aims to provide an overview of the suitability of the implementation of HR management at BPJS Kesehatan with various existing literature references and best practices in companies or other organizations that have succeeded in becoming market leaders in their fields. This study uses a literature study based on references in the form of books and previous research on HR management. An important finding in this study is the implementation of HR management at BPJS Kesehatan is following the HR Four Role Model proposed by Ulrich (1997) which has been recognized as one of the references in HR management practices in organizations.

References

Ajeng, E. (2020). Ajang 9th Anugerah BUMN 2020, BRI Sabet 7 Penghargaan Sekaligus. IDN Times. 10 Juli 2020.

Arizona, K., Abidin, Z., & Rumansyah, R. (2020). Pembelajaran Online Berbasis Proyek Salah Satu Solusi Kegiatan Belajar Mengajar Di Tengah Pandemi Covid-19. Jurnal Ilmiah Profesi Pendidikan, 5(1), 64–70.

Armstrong, M. (2016). Armstrong’s Handbook of Strategic Human Resource Management. London: Kogan Page.

Arets, J. et al. (2016). 70:20:10 Into Action. London: The 70:20:10 Institute.

Boxall, P. & Purcell, J. (2016). Strategy and Human Resource Management. London: Palgrave Macmillan.

BPJS Kesehatan. (2017). Peraturan Direksi Badan Penyelenggara Jaminan Sosial Kesehatan Nomor 36 Tahun 2017 tentang Pedoman Manajemen Talenta Terintegrasi Badan Penyelenggara Jaminan Sosial Kesehatan. Lembaran Badan Penyelenggara Jaminan Sosial Kesehatan Tahun 2017 Nomor 59. Jakarta.

BPJS Kesehatan. (2018). Peraturan Direksi BPJS Kesehatan Nomor 39 Tahun 2018 tentang Pedoman Pengelolaan Perubahan Badan Penyelenggara Jaminan Sosial Kesehatan. Lembaran Badan Penyelenggara Jaminan Sosial Kesehatan Tahun 2018 Nomor 70. Jakarta.

BPJS Kesehatan. (2019). Peraturan Direksi BPJS Kesehatan Nomor 55 Tahun 2019 tentang Struktur Organisasi dan Tata Kerja Badan Penyelenggara Jaminan Sosial Kesehatan. Lembaran Badan Penyelenggara Jaminan Sosial Kesehatan Tahun 2019 Nomor 84. Jakarta.

BPJS Kesehatan. (2020). Peraturan Direksi BPJS Kesehatan Nomor 59 Tahun 2020 tentang Kamus dan Model Kompetensi Badan Penyelenggara Jaminan Sosial Kesehatan. Lembaran Badan Penyelenggara Jaminan Sosial Kesehatan Tahun 2020 Nomor 71. Jakarta.

BPJS Kesehatan. (2020). Peraturan Direksi BPJS Kesehatan Nomor 66 Tahun 2020 tentang Pedoman Akselerasi Budaya Inovasi Badan Penyelenggara Jaminan Sosial Kesehatan. Lembaran Badan Penyelenggara Jaminan Sosial Kesehatan Tahun 2020 Nomor 78. Jakarta.

BPJS Kesehatan. (2021). Peraturan Direksi BPJS Kesehatan Nomor 56 Tahun 2021 tentang Arsitektur Budaya Organisasi dan Arsitektur Kepemimpinan Badan Penyelenggara Jaminan Sosial Kesehatan. Lembaran Badan Penyelenggara Jaminan Sosial Kesehatan Tahun 2021 Nomor 64. Jakarta.

Brockman, M. C., Mehau, P., & Winch, C. (2008). Competency-Based Vocational Education and Training: the Cases of England and France in a European Perspective. Vocations and Learning. 1 (3): 227-244.

Christensen, R. (2006). Roadmap to Strategic HR: Turning a Great Idea into a Business Reality. New York: American Management Association.

Data Business Intelligence BPJS Kesehatan. Diakses pada tanggal 1 Desember 2021.

Data Kepegawaian BPJS Kesehatan per tanggal 30 November 2021.

Dewar, C. & Doucette, R. (2018). Culture: 4 Keys to Why It Matters. Mckinsey.com. 27 Maret 2018.

Dragolea L. & Cotirlea D. (2009). Benchmarking – a Valid Strategy for the Long Term?. Annales Universitatis Apulensis Series Oeconomica 11 (2) : 813 – 826.

Eure Consulting. 2020. Great Companies Are Made of Great People. https://eureconsulting.com/great-companies-are-made-of-great-people/

Evans, C. (2003). Managing for Knowledge HR’s Strategic Role. Burlington: Butterworth Heinemann.

Hasibuan, Malayu, S. P. (2017). Manajemen Sumber Daya Manusia. Edisi Revisi. Jakarta: Bumi Aksara.

Heckmann, N., Steger, T. & Dowling, M. (2016). Organizational Capacity for Change, Change Experience and Change Project Performance. Journal of Business Research Volume 69, Issue 2: 777-784.

Herdy, H. (2020). Get The Essence! Menciptakan Bintang Kehidupan. Jakarta: Rayyana Komunikasindo.

Judge, William, Q. & Douglas, T. (2009). Organizational Change Capacity the Systematic Development of a Scale. Journal of Organizational Change Management 22(6): 635-649.

Kaplan, R. S. & Norton, D. P. (1996). Balanced Scorecard: Translating Strategy into Action. Boston: Harvard Business School Press.

Kaplan, R. S. & Norton, D. P. (2004). Strategy Maps: Converting Intangible Assets Into Tangible Outcomes. Boston: Harvard Business School Press.

Kirkpatrick, D. L. (1998). Evaluating Training Programs: The Four Levels. San Francisco: Berrett-Koehler Publisher, Inc.

Klett, F. (2010). The Design of a Sustainable Competency-Bases Human Resources Management: a Holistic Approach. Knowledge Management & E-Learning: An International Journal, 2.

Kotter, Jhon, P. (2006). Leading Change. USA: Harvard Business School Press.

Mazor, Arthur, H. et al. (2014). High-Impact HR: Building Organizational Performance from the Ground Up. Bersin by Deloitte.

Neal, S., Boatman, J., & Watt, B. (2021). Global Leadership Forecast 2021. DDI

Pemerintah Indonesia. (2011). Undang-Undang Nomor 24 Tahun 2011 tentang Badan Penyelenggara Jaminan Sosial. Lembaran Negara Republik Indonesia Tahun 2011 Nomor 116, Tambahan Lembaran Negara Republik Indonesia Nomor 5256. Sekretariat Negara. Jakarta.

Robotham, D. (2003). Learning and Training: Developing the Competent Learner. Journal of European Industrial Training, Volume 27. No.9: 473-480.

Sandroto, Christine, W. (2008). Pengembangan Scorecard Fungsi Sumber Daya Manusia di PT X Dalam Rangka Mendukung Pencapaian Fungsi Sumber Daya Manusia Sebagai Mitra Strategis Bagi Perusahaan. Jakarta: Karya Akhir Program Studi Magister Manajemen Universitas Indonesia.

Sari, A. P. (2021). Raih “Best Company to Work For in Asia 2021”, Telkom Jadi Perusahaan Paling Disenangi Karyawan. Kompas.com. 8 September 2021.

Sari, R. K. & Riyanto, S. (2020). How Important Leadership and Organizational Culture Build Working Motivation. International Journal of Research and Innovation in Social Science (IJRISS) Volume IV, Issue V: 431 – 435.

Stewart, G. & Brown, K. (2009). Human Resources Management: Linking Strategy to Practice. USA: John Wiley & Sons Inc.

Tatterson, J.G. (1996). Benchmarking Basics: Looking For A Better Way. Manlow Park, Ca: Christ Publication.

Ulrich, D. (1997). Human Resource Champions: The Next Agenda for Adding Value and Delivering Result. Boston: Harvard Business School Press.

Volini, E. et al. (2020). The Social Enterprise at Work: Paradox as a Path Forward. 2020 Deloitte Global Human Capital Trends. Deloitte Insight.

Zed, M. (2014). Metode Penelitian Kepustakaan. Jakarta: Yayasan Obor Indonesia.