Journal Description

Jurnal Jaminan Kesehatan Nasional (JJKN) (ISSN 2798-7183 and E-ISSN 2798-6705) published by Social Health Insurance Administration Body (BPJS Kesehatan Republik Indonesia) since July 2021. This journal is a forum to accommodate the ideas and thoughts of Duta BPJS Kesehatan, as well as the other parties who have high concern and awareness to develop the sustainability of the Social Health Insurance Program through the scientific research and development.

Jurnal Jaminan Kesehatan Nasional (JJKN) is one of the efforts to develop the Social Health Insurance aspect, and aimed to be a scientific reference for the academics and practitioners related to the Social Health Insurance. This journal contains several articles related to the National Health Insurance through various scientific approaches which focuses on Risk Pooling, Strategic Purchasing and Revenue Collection which are expected to enrich the knowledge regarding the Social Health Insurance aspect. In addition, this journal also includes other relevant aspects, such as stakeholder engagement and Institutional Capability related to the implementation of the National Health Insurance.

“We conduct a lot of research, many information, if they are written into scientific journals will contribute to the development of knowledge and technology, also useful for policy makers, practicioners, researchers, academics, and public for a better JKN KIS program in the future.” 

Prof. Dr. Ali Ghufron Mukti, M.Sc., Ph.D.
The President Director of BPJS Kesehatan

Jurnal Jaminan Kesehatan Nasional (JJKN) is published twice in a year, in which each edition consists of at least five articles in Bahasa or English. Jurnal Jaminan Kesehatan Nasional (JJKN) is a peer-reviewed journal, in which all submitted manuscripts will be assessed anonymously by the reviewers appointed by the Chief Editor. Published articles in this journal could be in the form of research articles and scientific reviewed articles.

For further information, please do not hesitate to contact us on phone number: +62812-6556-588 or e-mail address

Current Issue

Vol. 1 No. 1 (2021): Jurnal Jaminan Kesehatan Nasional

The publication of JKN Journal is driven by a noble goal, namely our endeavor, BPJS Kesehatan, to accommodate the ideas, ideas, and thoughts of bpjs kesehatan ambassadors, as well as other external circles, both academics and practitioners, to develop studies on National Health Insurance.

To ensure the quality of research and studies, JKN Journal is deliberately limited by the focus and scope that we have determined, namely analysis around health care guarantees, membership expansion management, membership management, and dues collection management. To complement and enrich the focus and coverage, we also add specific issues related to stakeholder engagement, as well as the development of human resources and infrastructure related to the implementation of the National Health Insurance

In this inaugural edition of JKN Journal, all articles published come from internal bpjs kesehatan circles. These articles are mostly academic research and reviews conducted by BPJS Kesehatan ambassadors as a reflection of responsibility, care, learning, and innovation in performing basic tasks and functions in their respective task forces.

The first article analyzes in depth about primary health services, both theoretically and practically, in an effort to find comprehensive solutions to support the effectiveness and efficiency of the implementation of the National Health Insurance Program. The important point to be conveyed in this article is that it takes an agreement on the definition and position of primary health services in view of its association with the National Health Insurance.

The second article highlights the recruitment process of business entities in bpjs kesehatan branch office in South Jakarta using Lean Six Sigma analysis tool. The application of Lean Six Sigma method in analyzing problems helped the research team to find a surefire solution, namely the use of telemarketing to the participants, so as to summarize the process and increase the number of participants.

The third article explores the problem of high referrals to hospitals so that it is considered to be the cause of high costs. The study by the authors produced a solution to implement a horizontal referral policy to reduce the number of patients referred to hospitals, while suppressing high funding figures

The fourth article is on the scope of membership management by raising the issue of excellent service in order to increase the loyalty of participants of the National Health Insurance Program. This article was created through empirical research in the author's branch office by measuring participants' response to administrative services provided by the branch office. The insight to be conveyed by the author is the importance of measuring the quality of services provided to beneficiaries as input materials to improve the quality of service in the future.

The fifth article discusses in depth the urgency of the application of inpatient standard class services in accordance with the principles of social justice as mandated by the SJSN Law. The study conducted by the authors found that all respondents agreed with the need for standard inpatient class service policies to be implemented, albeit with varying preferences

The last article discusses the author's endeavors in reducing the costs incurred by BPJS Kesehatan policy to provide guarantee of medical devices glasses as one of the additional benefits to the participants. As an innovation in the field of cost control, this article recommends a more effective and efficient guarantee flow in the hope that costs can be reduced, but not reduce the quality of guarantees.

We express our deepest appreciation to the authors as contributors of JKN Journal who have sent their articles to the editor. Hopefully the ideas and thoughts of these contributors can provide benefits in improving the quality of the National Health Insurance Program in the future.

Published: 29 July 2021

Pelayanan Primer yang Berkualitas: Sebuah Tinjauan Literatur

1-14 Donni Hendrawan, Chandra Nurcahyo, Andi Afdal

Did The Horizontal Referral Policy in Indonesia Create Cost Savings?

15-32 Aditya Darmasurya, Rahma Anindita, M Candra Ikhda

Kesiapan Penerapan Pelayanan Kelas Standar Rawat Inap dan Persepsi Pemangku Kepentingan

33-43 Golda Kurniawati, Citra Jaya, Sekarnira Andikashwari, Yulita Hendrartini, Tonang Dwi Ardyanto, Kasir Iskandar, Muttaqien Muttaqien, Syamsu Hidayat, Risky Tsalatshita, Haryo Bismantara

Uji Coba Penjaminan Kacamata di FKTP

44-53 Tati H Denawati, Erzan Dhanalvin, Benjamin P Saut, Deddy R Siregar

Pelayanan Prima Sebagai Upaya Pencapaian Loyalitas Peserta Program Jaminan Kesehatan Nasional

54-66 Nur Imam Rhamdani

Penerapan Metode Lean Six Sigma Dalam Upaya Rekrutmen Peserta PPU Badan Usaha: Study Kasus Proses Telemarketing Kantor Cabang Jakarta Selatan

67-80 Teguh Wijaya, Fanny Wiramijaya, Annisa Rahmania, Silvia Oktaviani
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